Order's Status

The order process on our platform is designed to ensure smooth and secure transactions between buyers and sellers. Here's a guide to help you understand the different stages of an order.

Pending: As soon as the Seller clicks the 'Sell' button, the sale is submitted and the order is marked as 'Pending'.
On the Way: The Seller must enter one tracking number per parcel. Once the tracking number is entered, the order status changes to 'On the Way'. At this point, the Buyer's credit or debit card is charged.
Complete: Upon the parcel's arrival, the Buyer has up to 14 days to inspect the contents. If the Buyer confirms that the order aligns with the initial agreement, they will mark the transaction as 'Complete'. The funds will then be transferred to the Seller's account balance.
Canceled: If the Seller fails to enter the tracking number within 5 days, the order will be marked as 'Canceled'.

Order Adjustments

Buyers can adjust orders for discrepancies in quantity or condition, ensuring payment reflects the original agreement.

Insufficient Funds

We reserve the right to prevent the Buyer from any further use of our service if they have insufficient funds in their account at the time of placing an order. The Buyer must top up their account sufficiently to complete the pending order.

Checking Order Status

You can check the status of your order in the application at any time.