Order Adjustment
Understanding Order Adjustments
When a Buyer receives an order from a Seller, it is crucial that the contents match the description provided by the Seller. This includes the correct quantity of cards, the correct language of the cards, and the condition of the cards being at least near mint. If there are discrepancies in the order, the Buyer has the option to make an order adjustment.
When to Make an Order Adjustment
An order adjustment can be made under the following circumstances:
- The quantity of the cards received is incorrect.
- The condition of the cards is lower than near mint.
- The cards received are in the wrong language.
- The received cards do not match the offers made by the Buyer.
How It Works
If the Buyer finds that the received order does not meet the described standards, they can initiate an order adjustment. The Buyer can adjust the quantity to reflect only the cards that are in acceptable condition, the correct language, and accurately match the offer.
Once the order adjustment is requested, our team will review the details and either approve or deny the adjustment based on the findings. If approved, the adjustment will reflect the correct quantity, condition, and language of the cards, and the payment to the Seller will be adjusted accordingly.
Finalizing the Adjustment
After the adjustment is approved, the Seller will receive payment based on the revised order. This ensures that Buyers only pay for cards that meet the agreed-upon standards, and Sellers are fairly compensated for the cards that were accurately described and in the correct condition.